East End Logistics is a trading name of East End Corporation Limited (Company Registration No. 07094344, VAT No. GB101047676), Unit 4, 1–11 Assembly Passage, London E1 4UT (“the Company”, “we”, “us”).
These Terms and Conditions govern all services provided by the Company. By instructing us to handle, carry, forward, arrange the carriage of, or send any goods or parcels, you (“the Customer”) accept these Terms in full. These Terms apply to every quotation, booking, and shipment unless we have agreed otherwise in writing signed by a director.
Last updated: 16 September 2026
1. Our role
1.1 The Company is an IATA accredited air cargo agent and freight forwarder, and also arranges local, national, and international courier and parcel services.
1.2 In arranging the carriage of goods or parcels we act as your agent in contracting with airlines, courier companies, handling agents, and other carriers, whose own conditions of carriage apply to the goods.
1.3 Where we perform any service as principal, these Terms continue to apply.
2. Courier services
2.1 Our courier and parcel services are provided using third-party carriers, including but not limited to DHL, FedEx, UPS, DPD, and Parcelforce. Each shipment sent by courier is subject to the terms, conditions, and conditions of carriage of the courier carrier used, in addition to these Terms.
2.2 Transit and delivery times quoted for courier services are estimates only and are not guaranteed. We are not liable for delays caused by the courier carrier, customs, or any authority.
2.3 The Customer is responsible for ensuring that goods sent by courier are not prohibited or restricted by the chosen carrier or by the laws of the origin, transit, or destination country. Prohibited and restricted items vary by carrier and by country and are the Customer’s responsibility to check.
2.4 Where goods are lost, damaged, or delayed by a courier carrier, any claim is subject to that carrier’s own claims procedure, time limits, and liability limits. Our liability to the Customer in respect of courier shipments is limited to the amount, if any, that we actually recover from the courier carrier.
2.5 Customs duties, taxes, brokerage, and similar charges on courier shipments are the responsibility of the Customer, whether billed to the Customer directly by the carrier or passed on by us.
3. Quotations and charges
3.1 Quotations are given on the basis of the information you provide and are valid for 14 days unless stated otherwise. They may be revised if that information is incomplete or incorrect, or if rates, fuel, security, handling, courier, or other third-party charges change before the goods are shipped.
3.2 Charges are quoted for the services described only. Additional charges — including but not limited to storage, re-delivery or “false call” fees, screening, labelling, re-labelling, dangerous goods handling, remote-area or surcharge fees applied by couriers, and charges arising from the goods being refused, held, or returned — are payable by the Customer at cost.
4. Payment
4.1 All charges are payable in full within the period stated on our invoice and, in any event, before release or delivery of the goods unless credit terms have been agreed in writing.
4.2 Time for payment is of the essence. We may charge interest on overdue sums under the Late Payment of Commercial Debts (Interest) Act 1998.
4.3 The Customer may not withhold or set off any sum against our charges.
5. The Customer’s responsibilities
5.1 The Customer warrants that it is the owner or authorised agent of the owner of the goods, and is authorised to accept these Terms.
5.2 The Customer warrants that all descriptions, weights, measurements, values, and other particulars of the goods it provides are full, accurate, and correct.
5.3 The Customer is responsible for ensuring the goods are properly packed, marked, and labelled for carriage by air or courier.
6. Dangerous goods
6.1 The Customer must not deliver to us, or cause to be carried, any goods that are or may become dangerous, flammable, or hazardous (including but not limited to aerosols, perfumes, lithium batteries, and pressurised containers) unless their nature has been disclosed to us in writing in advance, and the goods have been declared, classified, packed, marked, and documented in accordance with the IATA Dangerous Goods Regulations, the requirements of the carrier used, and all applicable law.
6.2 The Customer indemnifies the Company against all loss, damage, delay, fines, and expense of any kind arising from a breach of clause 6.1, including where goods are held, removed, destroyed, or refused carriage by any airline, courier, handling agent, or authority.
7. Liability
7.1 The carriage of goods by air is subject to the Montreal Convention 1999 or the Warsaw Convention (as applicable), and the carriage of parcels by courier is subject to the conditions of carriage of the courier used. The Company’s liability in respect of the goods is limited accordingly.
7.2 Save where a higher value is declared in advance and any additional charge paid, our liability for loss of, damage to, or delay to goods carried by air is limited to the lower of the applicable Convention limit or approximately USD 20 per kilogram of the goods affected. For courier shipments, our liability is limited as set out in clause 2.4.
7.3 We are not liable for loss, damage, delay, or expense caused by circumstances beyond our reasonable control, by the nature of the goods themselves, by inadequate packing or labelling, by incorrect or incomplete information supplied by the Customer, or by the act of any airline, courier, handling agent, customs, security, or public authority.
7.4 We are not liable for indirect or consequential loss, including loss of profit or loss of market, in any circumstances.
8. Time limit for claims
8.1 Any claim against the Company must be made in writing within 9 months of the date the goods were delivered or should have been delivered, or within any shorter period required by the carrier used, whichever is earlier.
8.2 The Company is discharged from all liability unless proceedings are brought within one year of that date.
9. Insurance
9.1 We do not insure the goods unless you instruct us in writing to arrange insurance for a stated value and we confirm in writing that cover is in place. Otherwise the goods are carried at the Customer’s risk and the Customer is responsible for arranging its own insurance.
10. Lien
10.1 We have a general lien over all goods and documents in our possession for all sums due to us from the Customer, and may sell or dispose of such goods after notice to recover those sums.
11. Governing law
11.1 These Terms and any dispute arising from them are governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
East End Logistics · Unit 4, 1–11 Assembly Passage, London E1 4UT · 020 7702 7005 · sales@eastendlogistics.com